WHAT DO WE DO?

WE SPECIALIZE IN CONSULTING AND TRAINING FOR THE HOSPITALITY INDUSTRY

Skills proudly highlights that it engages people with extensive and significant experience in the hospitality industry. Our team consists of experts who are recognized both locally and internationally. Our consultants and trainers bring the best experience and trends in modern hospitality business practices.

Skills is a specialized consulting firm that provides expert advice and tailored solutions to businesses in the tourism and hospitality industry, including all types of accommodation, recreation, food and beverage services, as well as events and conference management.

Our primary goal is to enhance the overall performance and profitability of our clients’ businesses, typically through in-depth analysis of existing operations, identifying areas for improvement, staff training, and implementing best practices and innovative strategies.

WHAT IS CONSULTING IN HOSPITALITY?

Consulting in hospitality is a term often heard, but not everyone knows its exact function.

Hospitality consulting is a business activity in the form of advisory services provided to all entities within the hospitality industry (hotels, restaurants, conference centers, recreational facilities, etc.). A consulting firm offers advisory services by: educating / setting goals / analyzing / supporting / monitoring / consulting all management members, as well as other employees, within a clearly defined project or business issue, with one clear objective: to optimize and increase the efficiency of the client’s operations.

Projects undertaken by Skills are considered an investment in the business and its future.

Our direct client is not the hotel guest but always the management and other hotel employees.

WHY ARE HOSPITALITY CONSULTANTS IMPORTANT?

The hospitality industry, with its numerous challenges and opportunities, requires a nuanced approach to management and strategy. Hospitality consultants and consulting firms offer this specialized knowledge, providing invaluable insights and solutions to businesses striving for excellence in this sector. These professionals assist in various areas, including market analysis, business strategy development, operational process improvement, and enhancement of customer service. Their expertise lies not only in identifying problems but also in implementing practical, innovative solutions that drive growth and success. Moreover, they can be crucial in navigating market trends, adapting to changing consumer behaviors, and staying ahead of the competition.

Choosing the right consultant or consulting firm in hospitality is essential for the success of your business. This involves understanding your unique needs and goals and finding a consultant whose expertise aligns with these requirements. When selecting a consultant, consider their experience in the hospitality industry, their track record of success with similar businesses, and their approach to problem-solving. It is also crucial to assess their understanding of current market trends and their ability to tailor their services to your specific needs. A quality consultant or firm should not only provide expert advice but also work closely with you to ensure their strategies are effectively implemented and deliver tangible results.

MAIN RESULTS OF USING CONSULTING SERVICES IN HOSPITALITY:

The direct results of engaging Skills vary depending on the task, but most results directly impact improved productivity, business growth, revenue, and occupancy rates.

Hospitality consulting has become a crucial segment in the process of business improvement and development, with the need for expert and specialized advice growing both locally and internationally. The hospitality industry faces new challenges, innovations, and increasing competition, thus under constant pressure to assess and enhance performance for better business outcomes.

Skills’ consultants aim to timely evaluate all business segments critical to our clients, anticipate potential problems, and develop systematic solutions.

Whether it involves creating a loyalty program to engage existing guests and drive growth or designing smart rooms that differentiate a hotel in the market to generate additional business: long-term growth or sustainability for the future is typically part of the plan.

In addition to agreed-upon goals, Skills also provides a different perspective. Often, it brings international experience and professional connections, as well as better awareness of the competition.

Situations that a hotel and its owners may experience as new are often not new to Skills but merely different versions of scenarios we’ve encountered over the years.

To help our clients in the increasingly demanding hospitality market, Skills consultants will analyze, build, and improve your operational processes, enhance existing ones, establish new standards, and train staff to help clients achieve their goals for more efficient operations.

With a clear objective in mind, Skills is expected to meet that goal and, in the process, likely increase key performance indicators such as efficiency or revenue.

SERVICES OFFERED BY SKILLS:

  • 1. Opening all types of hotels
  • 2. Enhancing the operation of existing properties
  • 3. Managing new or existing hotels
  • 4. Assistance with selecting software solutions
  • 5. Organizing hotel-themed conferences and panels
  • 6. Setting up, opening, organizing, and managing conference facilities
  • 7. Establishing and developing hospitality academies and associations
  • 8. Staff training for all the above

REASONS TO ENGAGE SKILLS AS HOSPITALITY CONSULTANTS:

Hotel management and consulting go hand in hand in several situations requiring support from someone not employed full-time at the hotel. These situations typically include:

  • Opening a new hotel
  • Facing new business challenges or market changes, such as shifts in guest demographics
  • Changing hotel business strategy for growth and performance improvement
  • Seeking support in branding, marketing, human resources, or other specific areas
  • Redesigning facilities
  • Conducting audits
  • Property management
  • Acquisition and development
  • Operational analysis, redesigning optimally functional service environments, and process improvement
  • Strategic planning

AS WELL AS...

  • Hotel development
  • Brand strategy development, contract selection, and negotiations
  • Improving operational efficiency
  • Increasing profitability
  • Feasibility studies
  • Implementing standard operating procedures
  • Audit analysis
  • Expert consulting in hotel operations and management
  • Consulting services in human resources, marketing, food and beverage, and revenue management
  • Strategic assistance in sales, operations, finance, and engineering
  • Hospitality education
  • Organizing panels and workshops at international conferences

There truly are no limits to the topics Skills can support in business.

To determine the best professional help based on your situation, it’s essential to clearly understand where you currently stand and where you want to go.