Handling difficult people and difficult situations
Have you ever felt that someone else is controlling your reactions and emotions? Learn new techniques for handling difficult, too sensitive, ‘’know it all’’ people, or those who always have excuses, blame others or want to dominate. Every day we can run into those kind of people.
Don’t let conflicts to have bad influence on your career and relations. Also it brings stress and tension, which can affect your health. Understand each behavior in challenging situation, sources of conflict and learn how to implement productive behavior. Simple misunderstanding can become conflict and conflict can go over into crises, if we don’t deal with it in a right way.
Develop your communications and conflict resolution skills; increase your productivity and effectiveness.
After this training you will be able to:
• Develop your communication and listening skills
• Learn how to recognize people mood and feeling
• Understand how your reactions affect communication
• Decrease level of stress at work
• Keep your clients forever
• Practice, practice, practice…
- 1 day
For more information please call +38169 1387 487!